Items bought in the live show go through the special link only — please don't place random orders. If you order by mistake, we'll reach out to you, explain everything, and refund you in full. Thanks for your support!

For anything you pick in the live show, the host will ask you to screenshot it as your purchase record. Once you've confirmed how many you want, order through the special link on our website homepage — there's a tutorial on the link you can check out.

Return and Refund Policy

We are committed to providing you with a fast and reliable shopping experience. All orders are shipped by air to ensure timely delivery.

1. Damaged Item Handling Process

We understand how unpleasant it is to receive a damaged item. If your item arrives damaged (including damage to the product itself, or the outer packaging being damaged upon receipt), please follow the steps below, and we will provide you with a final resolution:

• Record an unboxing video: Please record a video of the entire unboxing process. The video is a key piece of evidence for processing shipping damage claims.

• Send an email: Within 48 hours of receiving your package, please send the unboxing video and details of the damage to our customer service email: [cousincrystals@gmail.com]. We will compare it against our packing video.

• Resolution: After we receive and verify the video, we will provide you with a final resolution (which may include a replacement, refund, or partial refund, depending on the situation).

2. Shipping and Delivery Timeframes

• Dispatch time: Once your order is confirmed, we will arrange shipment within 48 hours.

• Shipping method: We ship by air only to ensure faster delivery.

• Estimated delivery time: Estimated delivery time is 7–25 days. Under smooth logistics conditions, delivery can be as fast as 7 business days.

• Tracking: After shipment, you will receive a shipping confirmation email with tracking information so you can check your package status at any time.

3. Other Important Notes

• Return window: For returns due to reasons other than the damage described above, please contact us by email within [14/30] days of receiving the item. Returned items must be unused and in their original packaging.

• Return shipping costs: Return shipping costs for damaged items will be covered by us; return shipping costs for personal reasons (e.g., change of mind, ordering the wrong item) will be borne by you.

• Processing time: We will respond to your email as soon as possible. Refund review and processing usually takes [3–5] business days, and the actual time for funds to arrive depends on your payment channel.

If you need to initiate an after-sales request or have any questions about this policy, please contact: [cousincrystals@gmail.com]

Phone：+86-17705123900

whatsapp +65-90846898

Facebook:panda.crystal66